Privacy Policy

Welcome to RP CRM ("Application"), operated by Rajasthan Patrika Pvt. Ltd. ("Company", "we", "our", or "us"). We value your privacy and are committed to protecting the personal information entrusted to us by our users.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you access or use the RP CRM mobile application.

By downloading, accessing, or using the Application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with its terms.

1. Information We Collect

We may collect the following information:

• Name, email address, phone number, employee ID, and profile information.
• Customer records, leads, sales activities, meetings, follow-ups, notes, and task information.
• Device information such as device model, OS version, IP address, app version, and usage statistics.
• Location data (with permission) for attendance, visit tracking, and field operations.

2. How We Use Your Information

• User authentication and account management.
• Customer relationship management.
• Sales tracking and reporting.
• Task assignment and monitoring.
• Technical support and troubleshooting.
• Security monitoring and fraud prevention.
• Compliance with legal obligations.

3. Permissions Used by the App

• Camera: Capture profile photos and business documents.
• Storage: Upload files, documents, and images.
• Location: Attendance marking and customer visit verification.
• Notifications: Important alerts, reminders, and updates.
• Internet Access: Data synchronization with servers.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.

Your information may be shared only with:

• Your organization and authorized administrators.
• Trusted service providers assisting in app operations.
• Government or regulatory authorities when legally required.

5. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is completely secure.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Subject to applicable laws, you may:

• Request access to your personal information.
• Request correction of inaccurate data.
• Request deletion of data where legally permitted.
• Withdraw previously granted permissions.
• Object to certain data processing activities.

8. Children's Privacy

RP CRM is intended solely for business and organizational use and is not directed toward children under 13 years of age. We do not knowingly collect information from children.

9. Third-Party Services

The Application may use trusted third-party services to support functionality, analytics, authentication, crash reporting, notifications, and secure storage.

Examples include:

• Google Play Services
• Firebase Analytics
• Firebase Crashlytics
• Firebase Cloud Messaging (FCM)
• Apple Push Notification Service (APNs)

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and/or within the Application. Continued use of the Application constitutes acceptance of the revised policy.

11. Contact Us